General Information

GENERAL INFO UNDER THE FOLLOWING HEADINGS:

Magma Fix (Pty) Ltd is a business in the Information Technology and Telecommunications industry (ICT – Information and Communication Technologies) we supply all Smartphone, Tablets and Laptop hardware and software.

Magma Fix (Pty) Ltd specializes in the repair and maintenance of all smartphones, Tablets and laptops. We are a repair and support centre for your devices.  

Delivery Policy:

Courier

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way booking number (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

Magma Fix (Pty) Ltd has a fully integrated courier system. Costing of delivery and delivery options are built into the e-commerce website. The cost is calculated accurately and at real time, which means that customers closer to the pick-up address and densely populated areas do not have to pay higher rates to make up for customers further away.

In a nutshell: The advantages of a fully integrated courier system include:

  • Increased efficiency
  • Increased productivity
  • Reduced delivery time
  • Best possible price to the customers

We supply the following domestic services:

  • Same day Express
  • Overnight Express
  • Budget Courier
  • Road Freight
  • Public Holidays
  • Saturday Delivery

Back Orders:

If there is no stock available, we will phone you to notify you of the problem and you’ll be able to cancel the order or wait for the back-order. Items placed on back order are shipped as soon as they become available from the manufacturer.

Payment Options:

Internet Transfer

You can transfer the amount for your transaction into our account directly. Our bank details are below. Please note that Internet Transfers take up to 3 working days to clear and we will ship the goods once the transfer has cleared.

IMPORTANT NOTICE:

All transactions will be processed in South African Rands (ZAR).

Cash:

You may pay Magma Fix (Pty) Ltd by cash.

Magma Fix (Pty) Ltd Bank Details:

Account Name: Magma Fix (Pty) Ltd
Bank Name: Standard Bank
Branch: 011842
Account Number: 220906211

All customer deposits and Internet Transfers need to be paid into the bank account details provided when an order is placed.

Stock will only be released once the payment is cleared into our bank account.

Please put your name and order number as the reference.
Please email your Proof of payment through to the following email address: accounts@magmafix.co.za

Warranties and Returns:

Items may be returned for refund or replacement subject to manufacturer and/or Magma Fix (Pty) Ltd restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Magma Fix (Pty) Ltd. Defective items may be returned for refund or replacement subject to the following restrictions:

  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
  3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
  4. All returns must be shipped freight prepaid.
  5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product related fees (shipping, transaction and insurance) are not refundable.
  6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

Holiday Season Policy

Please take note of our holiday season policies:

Magma Fix will remain available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times after the 22nd of December till the 5th of January.

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